Why Choose Cogent
Cogent’s reputation and standing in the call centre market is reinforced by our unwavering commitment to first-class client service, an experienced, well-trained and knowledgeable call centre team and leading technology.
We have Quality Staff
All our centres are located in cities with a hub of educational institutions, this coupled with our competent training vertical enables us to access best human capital at competitive prices.
Quality agent teams are working on Client’s campaigns at all times and hence deliver quality service to every Client’s brand.
We are fully flexible to your needs
We have the capacity to adapt by scaling up our Call Centres to any level of campaign, both inbound and outbound. Then when the campaign is over, we can scale back down again.
Mid-size means bigger benefits
Each of our call centres will house a maximum of 1000 positions. This assists in quality staff recruitment, reduces attrition and encourages greater staff loyalty, not only to Cogent but to you and your customers.
By keeping our business more manageable, we promote closer links with our clients and we are also able to react faster to change than our larger and competitors.
Our range of Services
The range of services include inbound call handling, outbound telesales and telemarketing, intelligent IVR and fulfilment services in conjunction with media response handling.
Low set up costs, speedy implementation and bespoke systems for each client project, alongside a solution-based approach to every requirement, ensures a smooth path to outsourcing with Cogent.
Flexiblity can increase your profits
The ability to scale our Call Centres up and down as required results in cost savings - savings that are passed on to you, our clients. Unlike our competitors, we do not have the ongoing liability of significant fixed cost. This enables us to provide value for money.
Our call centres are accessible for you
We developed the idea of setting up Call Centres in Tier-2 and Tier-3 cities and made the model successful.
These are mid-sized call centres with up to 500 seats each and close to major educational hubs which help us to harness the abundant human resource and set up the best teams for the jobs at hand. This further helps us to cater to regional languages easily.