Business Process Outsourcing

Intensive research and analytics is the forte of Cogent. With three years of experience in the outsourcing industry, we at Cogent understand the needs of international customers and deliver to high quality and efficiency criteria. Creating value for you through high-quality research with the opportunity to save 40-45% in costs , shorter design-to-market lead times, expert analysis of competition, markets, products and services. We use the latest methodologies and offer a wide spectrum of services from market research and to financial research and web research.

Inbound Call Center

Cogent offers fully integrated and dedicated inbound call center solutions to assist our clients acquire more customers, reduce operating expenses and increase revenue.

Outbound Call Center

From lead generation and product sales to database enhancement and management, Cogents outbound call centers have been developed to handle all of your outbound telemarketing needs.

Outsourcing Market Research

Market research is proving to be an integral part of any business process. It is critical to comprehend one's area of work thoroughly and this can be done by collecting and analyzing information that contributes to a more holistic understanding of consumers, market niches, and marketing programs. Market research aids in providing important information and in guiding business strategy.

Technical help desk

Technical support outsourcing involves transitioning the technical support function from a vendor or an OEM to a third party or an external service provider. Outsourcing tech support enables a company to differentiate its product offering with superior technical support.

Email Support Services

Email has now become the primary means of data transmission and customer relationship management. And as a result, the Email Support Service is emerging out as the most preferred way of catering to customer's post sales requirements. Apart from being cost effective in terms of low initial cost and maintenance free, E-Mail Support also caters to your customers' requirements quickly and delivers solutions directly in their mailbox. In today’s age of Internet revolution, an efficient email response service is considered as a crucial aspect of any company's brand building and growth. Hence many companies increasingly, are outsourcing their eCRM needs and email support services.

Chat Support Services

At Cogent, we offer state of the art Online Chat Support Services to promote and support the cross-sell and up-sell of your products and services. Be it an online eCommerce store requiring to boost its sales or a component manufacturing company giving its customers benefit of online chat support. We offer the latest live customer chat service enabling online businesses to communicate with Internet users in real time.

Online surveys

Online surveys are used to collect electronic data from a diversity of audiences to be used for dissemination and stakeholder consultation. Online surveys are highly adaptable and can be tailored to meet the needs of a diverse array of clientele.