BPO: Email Support

Intensive research and analytics is the forte of Cogent. With three years of experience in the outsourcing industry, we at Cogent understand the needs of international customers and deliver to high quality and efficiency criteria. Creating value for you through high-quality research with the opportunity to save 40-45% in costs , shorter design-to-market lead times, expert analysis of competition, markets, products and services. We use the latest methodologies and offer a wide spectrum of services from market research and to financial research and web research.

Email Support Services

Email has now become the primary means of data transmission and customer relationship management. And as a result, the Email Support Service is emerging out as the most preferred way of catering to customer's post sales requirements. Apart from being cost effective in terms of low initial cost and maintenance free, E-Mail Support also caters to your customers' requirements quickly and delivers solutions directly in their mailbox. In today’s age of Internet revolution, an efficient email response service is considered as a crucial aspect of any company's brand building and growth. Hence many companies increasingly, are outsourcing their eCRM needs and email support services.

We have successfully and competently handled email support services for several global giants and our experience ranges from handling simple as well as complex issues. Our comprehensive email services include:

• Customer care
• Technical support
• Order fulfillment
• Verification
• Complete query resolution
• Resolving escalated cases

We also support service level agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.

Your Benefits

• Having your customer's e-mail queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
• Offshore email services enable you to balance work between peak and off-peak periods.
• As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
• Having a professional offshore e-mail based support system ensures lower call volumes and substantially reduces costs for voice support.