BPO: Chat Support
Intensive research and analytics
is the forte of Cogent. With three years of experience in the outsourcing industry,
we at Cogent understand the needs of international customers and deliver to high
quality and efficiency criteria. Creating value for you through high-quality research
with the opportunity to save 40-45% in costs , shorter design-to-market lead times,
expert analysis of competition, markets, products and services. We use the latest
methodologies and offer a wide spectrum of services from market research and to
financial research and web research.
Chat Support Services
At Cogent, we offer state of the art Online Chat Support Services to promote
and support the cross-sell and up-sell of your products and services. Be it an online
eCommerce store requiring to boost its sales or a component manufacturing company giving
its customers benefit of online chat support. We offer the latest live customer chat
service enabling online businesses to communicate with Internet users in real time.
Online chat support offers you a way of providing better, faster and efficient customer
support services to your customers. As the Chat support is live, your customers can get
immediate answers to their queries and immediate solutions to their problems.
Such efficient customer care can improve your business and increase your profits.
Outsourcing live chat support services to Cogent can help you benefit from expert,
efficient and cost-effective online chat support services. Our executives would act as your representatives
and handle your online traffic for utmost customer satisfaction and a steep boom in online sales.
Our well trained Chat Support Executives handle your online customers with utmost care just after few sessions
of a customized training tailored to your needs. They can then, help visitors to your website find the product
or service that the customer is looking for and also provide extra information about the product or services.
Our online chat support executives can effectively, up-sell or cross-sell products and services, help customers
fill in forms, orders and details for online transactions. Live chat support is personal and our online chat
support executives can give individual attention to each of your customers. O2I’s live chat support executives
can also make the selling process short and convert the visitors to your website into potential buyers.
By outsourcing chat support services to Cogent, you can concentrate on your core business and reap
the benefits of providing your customers with competent customer care services.
We also support service level agreements (SLAs) based on client requirements, thereby providing
answers via email within the time window agreed upon by both parties.
Your Benefits:
- Increases conversion rates
- Increases incremental revenue
- Improves marketing campaign results and response rates
- Delivers immediate and tangible ROI
- Enhances response time to solve customer complaints as most answers to generic questions could be stored in the system and thrown upon request
- Increases customer loyalty owing to be a considered as a customer friendly Organization
- Helps in making further sales to customers once they are engaged in a two way communication