Business Process Outsourcing
Intensive research and analytics
is the forte of Cogent. With three years of experience in the outsourcing industry,
we at Cogent understand the needs of international customers and deliver to high
quality and efficiency criteria. Creating value for you through high-quality research
with the opportunity to save 40-45% in costs , shorter design-to-market lead times,
expert analysis of competition, markets, products and services. We use the latest
methodologies and offer a wide spectrum of services from market research and to
financial research and web research.
Inbound Call Center
Cogent offers fully integrated and dedicated inbound call center solutions to assist
our clients acquire more customers, reduce operating expenses and increase revenue.
Outbound Call Center
From lead generation and product sales to database enhancement and management,
Cogents outbound call centers have been developed to handle all of your outbound
Market research is proving to be an integral part of any business
process. It is critical to comprehend one's area of work thoroughly and this can
be done by collecting and analyzing information that contributes to a more holistic
understanding of consumers, market niches, and marketing programs. Market research
aids in providing important information and in guiding business strategy.
Technical help desk
Technical support outsourcing involves transitioning the technical support function
from a vendor or an OEM to a third party or an external service provider. Outsourcing
tech support enables a company to differentiate its product offering with superior technical support.
Email Support Services
Email has now become the primary means of data transmission and customer relationship management.
And as a result, the Email Support Service is emerging out as the most preferred way of
catering to customer's post sales requirements. Apart from being cost effective in terms of low
initial cost and maintenance free, E-Mail Support also caters to your customers' requirements
quickly and delivers solutions directly in their mailbox. In today’s age of Internet revolution,
an efficient email response service is considered as a crucial aspect of any company's brand building and growth.
Hence many companies increasingly, are outsourcing their eCRM needs and email support services.
Chat Support Services
At Cogent, we offer state of the art Online Chat Support Services to promote
and support the cross-sell and up-sell of your products and services. Be it an online
eCommerce store requiring to boost its sales or a component manufacturing company giving
its customers benefit of online chat support. We offer the latest live customer chat
service enabling online businesses to communicate with Internet users in real time.
Online surveys are used to collect electronic data from a diversity of audiences to be used for dissemination and stakeholder consultation.
Online surveys are highly adaptable and can be tailored to meet the needs of a diverse array of clientele.